In Force

SAMHSA Statement on 988 Press 3 Option

Department of Health and Human Services
Agency Directive
Agency Directive

Policy Type: Agency Directive

An internal instruction issued by a government agency outlining policies, procedures, or actions to be followed by agency employees. While not legally binding outside the agency, these directives guide agency operations and decision-making.

Who It Impacts: Employees and divisions within the issuing federal agency. These directives guide how staff enforce regulations, allocate resources, and interpret laws. They may also affect industries regulated by the agency.

Who Is Not Impacted: The general public and businesses are not directly bound by agency directives, though these policies may indirectly influence enforcement practices that affect them.

Date Enacted
June 17, 2025
Last Updated
July 30, 2025
Policy Type
Social Safety Net
LGBTQI+ Health

Summary

As of July 17th 2025, a federal directive eliminated the specialized support option for LGBTQ+ youth through the 988 Suicide & Crisis Lifeline. Previously, callers could “Press 3” or text “PRIDE” to be connected with counselors trained specifically to work with LGBTQ+ youth. The directive announcing the change notably referred only to “LGB+ youth,” erasing references to transgender and queer individuals.

Impact Analysis

LGBTQ+ youth are four times more likely to attempt suicide compared to their cisgender/heterosexual peers. There is extensive research on the distinct protective and risk factors that influence suicidality among LGBTQ+ youth (e.g., de Lange et al., 2022; Wange et al., 2023), including family rejection, lack of affirming care, bullying, and societal stigma.

From a health equity perspective, the removal of the “Press 3” option represents a significant rollback in identity-affirming care for one of the most vulnerable youth populations in the U.S. National surveys from The Trevor Project and others show that access to affirming mental health providers significantly reduces suicide risk among LGBTQ+ youth.

The directive was made during LGBTQ+ Pride Month (June) and framed the target population as “LGB+ youth,” excluding transgender and queer youth, groups that face even higher rates of suicide attempts and mental health disparities.

This action not only removes a life-saving, identity-affirming support pathway, but also symbolically erases gender-diverse youth from national suicide prevention efforts, compounding harm and reinforcing systemic exclusion. Additionally, some mental health providers have expressed concern that frontline 988 staff without LGBTQ+-specific training may lack the cultural responsiveness training needed to de-escalate crisis situations involving gender-diverse youth, particularly Black and Brown LGBTQ+ youth who face layered marginalization.

From a systems equity standpoint, the removal of tailored services disproportionately harms LGBTQ+ youth of color, youth in rural areas with limited access to affirming care, and those already reluctant to seek help due to fear of discrimination. It also runs counter to federal mental health equity priorities and suicide prevention strategies that emphasize culturally and linguistically appropriate services.

Status

Take Institutional Action

  • Form partnerships or offer financial support to The Trevor Project and other LGBTQ+ mental health organizations that previously supported the 988 “Press 3” option. These groups provide culturally responsive crisis services that fill critical gaps left by the federal policy rollback.
  • Collaborate with quality improvement and data analytics teams to use electronic health records (EHRs) to track trends in adverse mental health outcomes among LGBTQ+ youth patients, including increases in suicidality, ED visits, or delayed care and assess whether service gaps have emerged since the removal of “Press 3.
  • Ensure LGBTQ+ status, gender identity, and chosen name/pronoun fields are collected and used appropriately in EHRs to inform culturally responsive care and avoid misgendering or stigmatization in clinical settings.
  • Develop training for clinical and frontline staff on LGBTQ+ youth mental health needs, trauma-informed approaches, and cultural humility, particularly as national safety nets like 988 reduce identity-specific support.
  • Create referral pathways to affirming, community-based LGBTQ+ mental health providers, especially in rural or under-resourced areas.
  • Advocate internally for your organization to release a public statement opposing the 988 policy change and affirming a commitment to LGBTQ+ mental health equity.
  • Support Employee Resource Groups (ERGs) focused on LGBTQ+ staff and allies to help ensure psychological safety within your workplace, and provide space for feedback on how organizational practices impact queer employees and communities served.
  • Incorporate LGBTQ+ mental health equity into your organization's strategic plan, performance metrics, and community health needs assessments.
  • Partner with schools, juvenile justice systems, and youth-serving agencies to address LGBTQ+ youth suicide prevention from a multisectoral lens.
  • Support legislative and policy advocacy aimed at reinstating identity-specific crisis options and expanding mental health protections for LGBTQ+ youth, particularly transgender and nonbinary individuals.

Associated or Derivative Policies

During the Fiscal Year (FY) of 2022, the US government piloted the Press 3 option offering specific services for LGBTQ+ youth. During FY2023, a congressional directive devoted $29.7 million to funding these specialized services. During FY2024, funding for the Press 3 option increased to $33 million.

Policy Prior to 2025

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